Unfiltered Story #192460

I used to work in a smoothie shop. We make samples sometimes. I’m a guy with fairly short hair and my coworker that day was also a male with fairly short hair (this is relevent).

Customer : [yapping to a friend] “Yeah, yeah I come in here alllll the time, they’re great! I get suuuuch good service and discounts all the time! Hey! Excuse me! My friend would like to try some samples!

Me: [I’ve worked here for over a year… You are not a regular customer.] “Sure thing! What can I get you? Just so you know, our most popular flavors are [rattles off three top sellers]”

Customer: “We’ll try [lists off three most expensive smoothies on my menu].

Me: “Coming right up!” [I go and make the samples myself] “Here you are!”

Customer: “We’ll have two of these!”

Me: “Alright, your total is $12.82, they’ll be out shortly.” [I have my coworker make them. He is competent.]

-several minutes later-

Customer: “Excuse me, these don’t taste right.” [smoothies have hardly anything missing from them. Nothing seems amiss].

Me: “Well! In that case, I can either remake them, or I would be more than happy to make you a different smoothie!”

Customer: “Then can we get two of these?”

Me: “of course and they’re on the house!”

-several minutes later the customer comes back in screaming-
Customer: THIS IS ****ING UNACCEPTABLE. HOW DARE YOU PUT HAIR IN OUR SMOOTHIES! I DEMAND TO SPEAK TO A MANAGER. I WANT REFUNDS, AND REIMBURSEMENTS. I WILL HAVE YOU FIRED.”

Me: “May I see the hair?”

-Customer holds out several strands of long, blonde hair covered in smoothie-

Me: “Well, I just so happen to be a member of management. Let me ask the person who prepared these. [Coworker’s name] GET OUT HERE NOW AND TAKE YOUR HAT OFF.

-coworker comes out. He is not wearing his hat to reveal his extremely short hair.-

Me: “How odd. Neither me, nor my coworker are blonde, nor do we have long hair. Strangely enough, your friend is a blonde though. Tell you what. I will refund you and politely ask that you do not return to this establishment.”

She got her money back. She never came back.