Unfiltered Story #192312

We have these old navy blue mesh bags that we give to customers with a lot of items, and they hand the bag to the cashier to check out, then the cashier gives the bag to a sales associate to give to another customer to use again. The bags are not to be taken out of the store.

Me (in Portuguese) : Here sir, would you like a bag to help carry your stuff while you’re shopping?

Brazilian customer: oh no, you guys are gonna charge me for it.

Me: oh no, the bag is free to use.

Customer: oh, all right.

TWENTY MINUTES LATER
Manager: hey Ana, did you tell customers that they could keep the bags?

Me: No…?

Manager: well this one Brazilian guy is arguing with the cashier that you told him he could keep the bag for free.

(I go over to the cash registers to help translate. Customer is belligerent now)

Customer: You! You told me I could take this home!

Me: No sir, I told you that this is to help you with your shopping. You had over 20 items in your hands, and I thought this would be useful for you.

Customer: But why can’t I keep the bag?!

Me: Because we reuse the bags for other customers.

Customer: BUT I HAVE A LOT OF STUFF!!! HOW AM I SUPPOSED TO GO ABOUT MY DAY?!!!

Me: Sir, we do give you plastic bags to carry out, you just can’t have *these* bags.

Customer: (clearly embarrased) oh, sorry.

He finished his purchase and left.