Unfiltered Story #192292
I’m helping out at the customer service desk when a regular customer walks up.
Customer: Can I use your phone to check my [prepaid debit card] balance?
Me: Sure. You have to dial 9 to get out.
I walked away, turned around and saw that she was having trouble with the phone so I decided to help her out.
Me: What’s the phone number?
The customer recited a seven-digit phone number that sounded like a local number. Then a different number. And another different number. After they said the same number twice I dialed.
Customer: (after I dialed the seven digits given to me) Did you dial 1-888? (A toll-free prefix)
Me: It’s an 888 number?! You never said that.
I tried the number again this time with the 888 prefix. It beeps like a fax machine. The beeps were loud so I held the phone out to demonstrate that I wasn’t lying.
Me: Is the customer service number on the back of the card that we can try?
Customer: Oh I took that number off the card.
Me: …
I asked to see her card and dialed the correct phone number. It rang.
Customer: Now it’s just playing music, I just want my balance. *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?