Unfiltered Story #192282
So, we are a franchise and the owner doesn’t participate in the one dollar drink summer promotion. At least, not with our store because we are off the highway and people are going to pay for it anyways since everything around us is even more expensive. Well, the other day a woman order six different drinks, all ranging in size. Seems okay, right? Wrong. She got up to the window and argued with the back cash person until she was almost in tears, saying we had to give her dollar drinks just because a billboard that is no where near us said there were dollar drinks. Then she asked to speak to the GM, who goes over to the window to politely explain to the woman that our drinks were a higher price. She told the Gm that if she was really the GM that she could override the price. GM said no, she really couldn’t, and that even if she could she was not going to do so for one customer because then she would have to do it for all customers. The lady snapped a picture of the GM, and refused to move out of the drive thru, stating she would move after the GM made her drinks a dollar each. The GM told her that she had to either pay the full price, or pull away. She refused. Even when the GM threatened to call the damn cops. She didn’t end up driving away until the cop pulled on the lot.
For the rest of the night she continued to call and harass any manager that picked up the phone like a crazy person, asking for the corporate number and even going as far as to say that she would have the GM’s job. And, that corporate thought she needed to get her act together and override when asked. Yeah, right.
Needless to say, we were all laughing our asses off for the next twenty minutes or so.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.