Unfiltered Story #192217

(I work as a shift manager at a fast food restaurant that sells primarily hot dogs, but also burgers and some specialty items. We have a drive thru and an outside sitting area. We’re getting a late afternoon rush when a co-worker on drive thru is having a hard time understanding exactly what the customer wants. I go to the window to confirm the order to help out.)

Me: Hello ma’am! So we had you down for-

Customer: *interrupts* All I wanted was the $6 coupon and the drink!

( I check the screen to see what she had ordered. The $6 coupon consists of a chili cheese burger, 2 chili cheese dogs, and a chili cheese fry. It also mentions you can add a large drink on for only a dollar more. Moreover, we haven’t sent out coupons in a few months, so the last run of coupons expired in March. Generally were pretty lenient with letting the customers keep smaller coupons, but for bigger ones like this we have to collect on them.)

Me: Okay ma’am, so it was-

Customer: Just the $6 dollar coupon and drink. *still decently polite*

Me: So no extra chili cheese fry?

Customer: *starting to get less polite* I just told you!

Me: Okay ma’am, but just to let you know, that medium drink is $1.99 before tax, if you wanted to you could switch it out for a large and your order would be cheaper.

Customer: Okay, let’s do that then.

Me: *I switch it out, collect the coupon, and charge her, about to give her the new, large drink* Okay ma’am, so I have the large drink here, I just need the medium.

(At this point the customer starts giving me so much grief about why she can’t keep the medium that she’s already drank out of, even though she only paid for one drink. She finally relents and gives me the medium drink and I give her the large. My patience is starting to wear thin, but I’m holding in there)

Me: Okay, the food is almost out, did you need any mustard or ketchup today?

Customer: No but if I could get a slice or two of tomato.

Me: Okay ma’am, no problem! There is a little charge to that, the tomatoes are $0.20 each-

Customer: What?! Even for just one!? That’s ridiculous! You already got the medium drink and now you want me to pay for even more stuff!?

Me: I’m sorry ma’am, but I have to charge for the prod-

Customer: Whatever! Just give me ranch then!

(We also charge for ranch, but by this point I am just ready to get her out of my drive thru since she has caused quite the back up. I tell the co-worker who took the order to just give her the ranch, I double check that burger, 2 dogs, and fry are in the bag before going off to help catch up, telling the customer to let me know if she causes any other problems. Sure enough she marches up to a now full front area.)

Customer: YOU FORGOT THE SECOND CHILI CHEESE FRY!

Me: I’m sorry ma’am, but you said you only wanted the coupon, not the second fry.

Customer: THE COUPON COMES WITH TWO!

Me: *gets the coupon to show the customer* See ma’am? It just comes with the burger, 2 dogs, and fries.

Customer: THAT’S WRONG! THE PICTURE LOOKS LIKE TWO! [Sister location] ALWAYS GIVES ME TWO!!! AND THEY LET ME KEEP THE COUPON!! I DON’T SEE WHY THIS IS THAT HARD!

Me: *finally had enough of this customer and am shaking from anger, but still trying to sound pleasant* Are you sure that [sister location] isn’t over charging you? Besides, we typically charge for ranch and extra sides.

Customer: NO! I GET CHARGED THE EXACT SAME EACH TIME AND-

Me: *all patience is finally gone* Fine. Keep the coupon. Your fry will be right out.

(I shut the window and turn around letting another shift manager to give her a chili cheese fry, knowing full and well she is glowering at me. I go off to the side where she can’t see me fuming until she is gone. Apparently, she has done similar things to this on other shifts and has been a problem customer. I haven’t seen her on my shift since that incident!)