Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Unfiltered Story #192216

, , , | Unfiltered | April 18, 2020

(I work at a pretty popular low-cost grocery store in the MA/NH area. At this particular time, it is the end of my shift, and I have been on one of the “Express 25 Items or Less” register. Another cashier comes up to my register while I am beginning the payment with my current customer, who’s an older woman and has been quite kind to me during the whole transaction.)

Me: Your total is $8.94, ma’am.

Customer: Okay. *fishes out a $10 bill and hands it to me*

Me: *checks the $10 bill and then follows through with the cash payment and hands her change out, counting it* Your change is $1.06, and here’s your receipt; have a great day!

Customer: Where’s the rest of it?! I gave you a $20 bill!!

Me: Ma’am, you gave me a $10 bill, so your change is $1.06.

Customer: No! I GAVE YOU A $20!

(At this point, I keep trying to explain to her that she had, in fact, given me a $10. The customer is getting quite upset.)

Customer: How sure are you that I gave you a $10 and not a $20?

Me: Almost positive.

(I’m about to flash my register light for an assistant/manager when one is already coming toward the block of four express registers.)

Assistant Manager: What’s up?

Me: This customer insists that she gave me a $20 for her $8.94 order, when I am pretty darn sure she gave me a $10.

Customer: I GAVE HER A $20!

Assistant Manager: (to the customer) Well, I can take her over to the customer service booth to have her drawer counted, and then we’ll know whether she gave you the right change or not.

Customer: (reluctantly) Okay.

Me: Okay.

(I grab my stuff from the register and sign out of it, leaving the next cashier as I take my drawer to the customer service booth. We had the drawer counted, and as it turns out, I had given my customer the correct change. My assistant manager explained this to the customer then and she left. I haven’t seen her in the store at all since then. She couldn’t trick me, whether it was an accident or not.)

Question of the Week

Tell us about the most outrageous request a customer has ever made!

I have a story to share!