Unfiltered Story #191925
Where I work has self-checkouts. And the following story happens more often than you think it should..
When a machine is having an error dispensing or accepting cash, or it is out of cash to dispense, we put up a sign above, and over the part where you put cash in stating: “EFTPOS ONLY – NO CASH OUT”
Customer: Where do I put my money in?
Me: Sorry this one is EFTPOS only at the moment since there is a technical issue.
Customer: But the sign only said “no cash out.”
Me: Yes, it also says “EFTPOS only.” There’s an issue with it giving out change.
Customer: Well it doesn’t say “no cash in” so I should be able to put notes in.
(This happened that often that we eventually added in permanent marker on all our printed, laminated signs to say “NO CASH OUT/IN” just to stop the constant arguments.
Question of the Week
Have you ever served a bad customer who got what they deserved?