Unfiltered Story #191598

, , | Unfiltered | April 8, 2020

(I work at a salon and spa, and we also sell retail products as well, such as shampoos and styling products. Clients will sometimes call in and ask about specific products.)
Me: “Thank you for calling *salon* this is *my name*, how can I help you?”
Customer: “Hi, can you tell me the price for *brand name*”
Me: “Sure, we have shampoo, conditioner, and other styling products of *brand name*.”
Customer: “No it’s called *brand name*.”
Me: “Ma’am, *brand name* is one of our hair product lines. It has shampoo, conditioner, and a few styling products.”
Customer: “No! It’s called *brand name*!”
Me: (trying to figure out what product she is looking for, and ruling out shampoo and conditioner) “Okay, is it a pump or squeeze tube?”
Customer: “I have it right in front of me! It says *brand name*, and its a 6.7oz squeeze bottle.”
Me: “Great, that product is *product name*, which is $24.”
Customer: “No, it’s called *brand name*!”
Me: (giving up) “Oh yes ma’am, here it is. *Brand name*. It is $24.”
Customer: “Well, that took a long time! Are you new?”
(I have been working here for 5 years.)