Unfiltered Story #191453

(This takes place shortly after I started my job as a cashier at a department store. I was being trained to answer the phone, so when this call came in, my manager let me handle it.)

Me: Thank you for calling your [place] [store name]. This is [my name]. How may I help you?

Obviously drunk customer: I need a title loan on my car. Can you do that for me?

Me: *extremely confused* I’m sorry, could you repeat that?

Drunk customer: I need a title loan on my car. How long will it take to do if I come by?

Me: Umm… I’m sorry, sir, this is a [store name].

(By this point my manager is looking at me oddly.)

Drunk customer: I know that, but I need this title loan done in my car. Can you put me through to someone who can help?

Me: Umm… Hold on just a moment.

(I explain the situation to my manager. She picks up the phone and asks the customer what she can help him with.)

Manager: Sir, this is a [store name] department store. We don’t do title loans on cars here. *hangs up*

Me: *nervously laughing* What on earth just happened?