Unfiltered Story #191451

, , | Unfiltered | April 3, 2020

(An African-American man has just ordered an Iccee and bottle of water. His card is declined. It’s right around the holidays.)

Me: “I’m sorry, sir, but your card was declined.”

Customer: “Huh… that’s weird. Let me give you another one.”

(He hands me another card. It gets declined as well.)

Me: (Realizing what’s probably happening) “I’m sorry, sir, but this one was declined as well. Have you been doing any holiday shopping lately? It’s possible your bank may automatically have put a temporary hold on your cards if you’ve been making a lot of purchases lately. It’s not uncommon this time of year, and we’ve had several guests the past week with the same problem.”

Customer: “Nah, I don’t think so. Try this one!”

(He thrusts another card forward, and it is declined.)

Me: “I’m sorry, sir, but it seems this card has been declined as well.”

Customer: “Then it’s your system! It’s not MY cards!”

(I flag down a manager who runs into his office and checks the system, and it appears there is no error with the credit system.)

Manager: (Returning) “Sir, there’s no problem with our system that we can identify. Are you sure it isn’t possible that your accounts may have been temporarily put on hold? It happens more than you’d think this time of year.”

Customer: “My cards ain’t on hold! Give me my stuff for free, then!”

Manager: “Sir, if you’d like, you can use our phone to call your bank and sort the matter out.”

(He wanders off, complaining and repeatedly asking for his iccee and water for free before dialing his bank on our phone. In the meantime THREE separate customers come in and all successfully pay for concession items using their cards, so we know it’s not our system. About five minutes later, he returns.)

Customer: “I called my wife and she said she used the cards yesterday, so it’s not my cards! It’s your system! Gimme my stuff for free!”

Me: “Sir, I just rang up three guests who all paid with cards with no problem. It’s more than possible your account was put on hold today.”


(I try all three cards, and all three are declined.)

Me: “I’m sorry sir, but your cards are still being declined. If you’d like, I can give you some free courtesy cups of ice water to make up for the fact we can’t sell you a bottle of water. I’ll even throw in a few courtesy cups of iccee to make up for your inconvenience. But I won’t be able to give you your original purchase for free.”

Customer: (Screaming) “Oh, go to hell, cracker! I am NOT taking no hand-outs from some WHITE BOY! You’re just a RACIST cracker-a** b**** who ain’t giving my my stuff for free because I’m black! Keep your hand-outs!”

(He storms off, and later complains to our manager, trying to get me fired. The kicker? About two weeks later, he came in and ordered concessions from a co-worker, and off-handedly mentioned that he had been having issues paying for things because his cards had been placed on hold a few weeks back and he was still having trouble with the bank.)