Unfiltered Story #190304
We hold a ‘Parent and Toddler’ session in the pool on a Monday morning. I get this question on a Sunday afternoon.
Customer: ‘The Parent and Toddler session? How old does the child have to be to attend?’
Me: ‘How old is the child?’
Customer: ‘Ten’.
Me: ‘No’.
The customer just said okay and walked away. It wasn’t until he had gone and I turned to my colleague and he was sat also bemused that I realised that I was not going mad…
Question of the Week
Have you ever served a bad customer who got what they deserved?
