Unfiltered Story #189628

, , | Unfiltered | March 14, 2020

(I and two co-workers have just finished a weekend close shift at (name) supermarket and are swapping crazy customer stories and it turns out all three of us had run ins with the SAME CRAZY CUSTOMER. Here is the timeline I was able to piece together.)

Customer: (addressing co-worker one) Excuse me! I’ve just had something called over the speaker and I want it cancelled.

(Note, my co-worker is on a 15 minute break. She has her handbag on her arm, is looking at chocolate bars and is talking into a mobile phone – clearly not on duty)

Co-worker one: Ok, I can help you with that. Which department did you have called?

Customer: (moved in close to co-worker one and looks at her name badge.) Oh, so your name is co-worker one?

Co-worker one: (clearly uncomfortable) um… Yeah. So which department did you have called? Was it long life or deli or..

Customer: What? Oh I don’t want to lose my memory! (Stalks off and leaves co-worker one).

(At this point the customer comes to the checkouts. At our store we have the big registers and the smaller express lines for less than 12 items. This is about a year before we got the computer checkouts that let you pause orders. Once you started an order you had to finish)

Customer: (pushes to front of big register line after co-worker two has started on a big order) these two items please.

Co-worker two: Oh, I’m sorry ma’am. I’ve already started this order so I can’t put yours through.

Customer: But I only have two items! Just scan them through!

Co-worker two: I’m sorry ma’am but once I start an order I have to finish it. There is no way I can do your order. You could try going to the express lines where people with 12 items or less go.

(Customer grabs her items and storms off, pushing past all the people she cut in front of)

I’m in express and have just finished a transaction when I notice I’m low on bags. I grab more to fill up my register when finally she comes to me.

Customer: I want these two items and I want to pay by credit.

Me: Sure, just give me a second. (Finishes putting bags on register and quickly scan her two items). Ok, your total is $5.25. Did you want a bag for your items?

Customer: How much was that? I might be able to pay cash.

Me: Your total is $5.25. Did you want a bag?

Customer: Credit, definitely credit.

Me: ok, and would you like a bag?

Customer: Yes, I’d like TWO, thank you!

(I put each item in a bag. She swipes her card and pushes credit then enter but doesn’t push the enter button hard enough. This button has been hard to push all day)

Me: You just need to push the enter button again. It’s been a bit tricky.

Customer: We’re women. We don’t need tricks. We don’t have moustaches.

(I say nothing and hand her the credit slip she needs to sign. I check the signature and it matches. I put the signed slip into my register as is standard)

Customer: Can I have my receipt back?

Me: Sure, I’m just waiting for it to print.

(The customer has been giving me weird looks throughout the entire transaction. )

Customer: You have some Chinese in you, don’t you?

Me: (Slightly unbalanced at her statement) No, actually my mum is from the Phillipines.

Customer: Oh! That’s MUCH worse!
Stands there smiling nastily. Her receipt finishes printing and I hold it out to her.

Me: Have a nice day.

The customer doesn’t move at all but instead stares me down. She smiles even more as she thinks I don’t realise I’ve been insulted. Of course I do but punching her or saying something back isn’t worth losing my job over.

Me: (shaking the receipt at her) Have a nice day.