Unfiltered Story #189047

, , , | Unfiltered | March 11, 2020

(I manage a shipping store and we get these calls pretty often)

Me: “Thanks for calling (store), can I help you?”

Customer: “Yes, I need to see how much it would be to ship something.”

Me: “Okay, no problem, do you have the zip code it’s going to, along with the package weight and dimensions?”

Customer: “… Um, no. I just need a quote for shipping!”

Me: “Well, unfortunately without any information to go off of, I won’t be able to give you a shipping quote.”

Customer: “I don’t know, it’s a small/medium size box, maybe weighs about 10 lbs, and say it’s going to San Diego or something.”

Me: “Okay, I can give you a rough estimate, but without knowing the exact dimensions or weight, I can’t tell you exactly what it would cost to ship.”

(Tells him it’s $__.__)

Customer: “Okay, that’s fine, I’ll be down in a minute.”

(Customer comes in with bigger box than was described over the phone)
Customer: “Hey, I think I just talked to you on the phone!”

Me: “Okay, let me see…”
(It measures way bigger and weighs about 35 lbs)
Me: “So, this is a bit bigger than what we talked about on the phone, so the shipping cost went up a little.”
(Tells him it’s actually $__.__)

Customer: “That’s ridiculous, how can it change that much?”

Me: “Well, you told me a totally different size over the phone, the actual size and weight is different, so the cost goes up…”

Customer: “Whatever.”
(He ends up just shipping the box, but he’s still angry about it)