Unfiltered Story #189029

, | Unfiltered | March 10, 2020

I am communicating with my company’s IT-support via text chat. I’m in Sweden, while the support guy is located in India, so none of us use English as our first language.

Support: “Hi, how can I help you?”
Me: “Hi, I have a problem with internet connection and domain access. I usually put my laptop in sleep mode when I go home for the day, and then every morning when I arrive and wake it up, I no longer have internet connection or domain access for half an hour or so.”
Support: “OK. Wait a sec, I’ll check”
After about 5-10 minutes of waiting to be able to start working:
Support: “Sleep mode is a power-saving mode in which your computer is switched off temporarily, but can easily be resumed. It’s good for the environment to put the computer in sleep mode when it is not used to save power.”
Me: “… I know. That’s why I do it.”
Support: “OK. Have a nice day!”
He then closes the chat session.