Unfiltered Story #189008
I work for a state agency. We get calls like this. A lot.
Me: “(Agency name) How may I direct your call?”
Caller: “I got a letter from you guys.”
Me: “Who signed the letter?”
Caller: “(Agency name.)”
Me: “Can you tell me who signed it, at the bottom of the letter?”
Caller: “(Agency name.)”
Me: “Yes, that’s us. But who signed the letter…at the bottom…?”
Caller: “(Person’s name.)”
Me: “Let me transfer you, one moment please…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
