Unfiltered Story #188999

, | Unfiltered | March 9, 2020

(I work in an inbound call centre where workers buy a pass to allow them to work. There are required to have done certain things to get these passes that we need to see. This is partway through a call)

Me: Okay, for [pass type] you need to have done [x] and [y]. I can see that you have done [x] as that has appeared on your account, but I’ll need you to take a photo of [y] and email it to us. Can you do that for me?

Him: Yes. Could I have the email?

Me: Yup, its [company] (pause til he confirms) @[domain] (pause) .com

Him: So I send x?

Me: No, I have that already. You need to send [y]

Him: So this one?

Me: …. Ermmmm … Email both…