Unfiltered Story #187653
(I work in a very small, family owned pet store that’s only been in operation for a couple of years)
Customer: Hi, how long does a bag of this food last a 100 lb dog?
Me: A bag that size should last about 2 months.
Customer: How many bags do you think it would take to last 2 years?
Me: (taken aback) Um… probably about 12. If you buy it all now though it’ll expire before that time. Most people buy bags as they need them, can I ask why you need 2 years supply?
Customer: I’m flying back to Zimbabwe in a month and I need food for my farm dogs. I won’t be back for two years.
Me: Wow, that’s a long way. Well, like I said unfortunately the food won’t last that long and it would probably be really expensive to ship since each bag is nearly 40 lbs.
Customer: Can you ship it to me?
Me: I’m sorry sir, this is a very small store and we don’t currently offer overseas shipping on products.
Customer: Are you sure?
Me: Positive.
Question of the Week
Have you ever served a bad customer who got what they deserved?