Unfiltered Story #187079
(It’s a normal day on the drive-thru. A woman in a large SUV pulls up the speaker)
Woman: “Hi, I want three tacos with extra sour cream.”
Me: “I’m sorry, Ma’am. We don’t sell tacos. We have burgers, salads, wraps, fries, chili, and ice cream.”
Woman: “Listen to my order. I want three tacos with extra sour cream.”
Me: “I’m sorry, ma’am. I don’t sell tacos. Please pick something off of the menu.”
Woman: “Three. Tacos. With. Extra. Sour. Cream.”
Me: “The closest thing I have to a taco is a chicken wrap. I can do a spicy wrap with sour cream. That is the closest thing on the menu to a taco.”
Woman, screaming: “THREE TACOS WITH SOUR CREAM.”
Me: “We don’t serve tacos. Please pull through and leave the line. There is a line behind you, and I think you meant to go to -other fast food place- and not -this fast food place-.”
Woman: ‘You b****! You are so rude! Take my order now! I know exactly where I am!”
Me: “I would love to take your order, but we don’t serve what you want. Chose something off the menu, or go somewhere that serves them.”
Woman, screaming: “MANAGER NOW!”
-my manager puts on his headset. He’s been watching my reactions for the past minute-
Manger: “What seems to be the problem?”
Woman: “Your b**** of an employee wont take my order!”
Manager: “Please refrain from insulting my employees. What did you want to order?”
Woman: “Three tacos with sour cream!”
Manager: “Ma’am, we are burger place. We don’t serve tacos. Never have, never will. If you want tacos, go to -other fast food place-.”
Woman: “How dare you refuse to serve me! I’ll sue!”
Manager: “I’m supposed to serve you food that you can clearly see isn’t on the menu?”
Woman: “You are supposed to put customers first, you stupid SOB! Either serve me, or else!”
Manager: “Ma’am, get out of my drive-thru line before I call the cops and have you removed from it!”
Woman: “Threats! You are threatening me! I will sue! You will regret this”
Manager: “You have 10 seconds before I call the police and have you removed from the property.”
-the lady speeds out of the drive-thru, nearly hitting another car on her way out-
Manager: “I think it’s break time for both of us now.”
Me: “I love you.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.