Unfiltered Story #186924

Customer: I’d like to exchange these [matinee] tickets for the [an evening] showing.
Me: ok, I can do that for you. (I punch the exchange into the computer.) Ok, you owe $4 since evening tickets are $2 more apiece.
Customer: What?! I already paid for these! I don’t owe anything!
Me: well you see ma’am, the show you’re wanting to see is an evening show. Those cost two dollars more apiece, so you owe the difference.
Customer: I told you! I already paid for these tickets! I don’t owe anything!
I continue trying to explain this to the woman, to no avail. I finally called my manager, who gave me permission to give her two child tickets. (child evening tickets are the same price as a matinee ticket)