Unfiltered Story #186896

My coworker takes a customer call one day and relays the conversation to us afterwards.

Customer: “I need a new side mirror for my car!”

Coworker: “Okay, that’ll be [fairly low amount], and we can get it fixed as soon as [date]. When can you bring the car in?”

Customer: “Well, I have school stuff, so I want to use your service where you come get my car and bring it back when you’re done.”

Coworker: “I apologize, ma’am, but we don’t have that service.” *We have done this before, but only for very high dollar jobs with special conditions, such as a sick or older customer – and always on a case by case basis approved by management* “We can definitely work with your schedule, though! When works best for you?”

Customer: “But I need my car fixed! And I’m going out of town soon, and I have all these tests for school… I need you to pick up my car to fix it!”

Coworker: “I apologize for the inconvenience, ma’am. We do have an after-hours drop box if bringing it in early or later would work better for you. Or, since it’s a very small job, we could even do it while you wait one day.”

Customer: “But I need my car fixed now!”