Unfiltered Story #186860

, , | Unfiltered | February 12, 2020

The doctor hands me a client’s information and asks me to call a local Walgreens since the client called us and said the pharmacy didn’t have her prescription. I look up the client’s file and remember calling in the prescription myself two days earlier, the interaction with the pharmacist seemed to go off without a hitch and the medication isn’t too unusual. On a hunch, I call the client before I call the pharmacy.

Me: Hi, Ms. Smith, this is [My Name] from [Vet Clinic] and I wanted to check which pharmacy you wanted Smokey’s medication called in to since [Doctor] said they didn’t have a record of it when you went to pick it up. I called that prescription into the Walgreens on Main Street, is that the one you wanted?

Client: Yes, and they didn’t have it.

Me: Did you give the pharmacist your name or your cat’s name?

Client: My name, of course.

Me: I will call the pharmacy back and double-check that they have that prescription ready for you, but I suspect that is the problem. You see, we call medication in under the pet’s name.

Client: But it’s a human medication

Me: Well, it was prescribed to your cat, so we call it in under the cat’s name. Legally we can only prescribe your cat medication so there is no way it could be under your name.

Client: But they searched my name, date of birth, and phone number and they still couldn’t find it.

Me: We gave them your cat’s name and date of birth, we have no way of knowing your date of birth. I will call the pharmacy and make sure they have the prescription ready, then give you a call back.

I call the pharmacy and confirm that the prescription is ready under the cat’s name. I explain what happened and give the pharmacist the client’s address and phone number so she has more ways to look the prescription up, then call the client back.

Me: His Ms. Smith, I just spoke with the pharmacist at Walgreens on Main Street and they’ve got Smokey’s prescription ready, it was under his name and not yours. Just ask for it under Smokey Smith. They took down your address and phone number too.

Client: Oh, thanks.