Unfiltered Story #185626

, , | Unfiltered | February 11, 2020

(I work in a café part of a Supermarket. I’m currently serving and older man who speaks a language that I don’t understand.)

Me (in danish): “Hello, what can I help you with today?”

Customer: *Speaks in foreign language.*

Me (now in english): “I’m sorry, I don’t understand, what can I help you with.”

Customer: *Getting upset, starting to point at different signs. Still speaking in a language I don’t understand.*

Me: “I’m afraid I still don’t understand, what kan I help you with.

(He is still pointing and getting more and more angry. I sense that he is pointing to our coffee machine.)

Me: “Do you want a cup of coffee?”

(He looks more relaxed now and is nodding his head in agreement, while he keeps talking in his language.)

Me: “Is there anything else I can get for you? No? Okay, that’ll be [amount] and I’ll just have to ask you to grab your coffee yourself.”

(I take his money and point to the coffee machine, which is on the customers side facing him. It’s very obvious that I can’t reach it from my side of the counter. The elderly man walks over to the coffee machine and I continue with serving another customer. I then noticing that we are running out of coffee, so I walk to the customer side of the counter to refill it. When I turn around the elderly customer has blocked my way and is visibly upset, while he speaks with a raised, angry voice in the language that I still don’t understand. I try my best to understand what he wants, but I have no clue what he’s saying. I’m getting more and more frustrated, when a younger man enter my store and walks straight towards us. He starts talking to the elderly man in the same language as he is. They go back and forth for a while, until the younger man turns to me.)

Younger man: “My grandfather says he ordered coffee but he didn’t get any?”

Me: “Oh, I’m really sorry, but it’s selfserve.”

(He translates for his grandfather and then turns to me again.

Young man (with an apologetic look on his face): “He says, why didn’t she just say so. I’m sorry.”

Me (a little dumbfound): “Umh, that’s okay, have a nice day.”

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