Unfiltered Story #185163
Me: Thank you for calling Reservations for [HOTEL], how can I help you?
Caller: I called and spoke to someone about rates a little while ago and I would like to make the reservation.
Me: OK sir, would that be a booking for tonight?
Caller: NO. I SPOKE TO SOMEONE ABOUT RATES AND I’D LIKE TO MAKE A BOOKING.
Me: Yes, sir. What date would you like to stay with us?
Caller: Oh, tonight.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
