Unfiltered Story #18437

Unfiltered | May 5, 2016

This story happened when I moved from France to Wales. It was the first time I ever traveled away from home on my own. I had been accepted into a university in wales, however the university was located in a very small town, lost in the welsh countryside. After successfully landing in Cardiff, I realized I had no clue how to even get to that small town. So I looked for some staff member in the airport in order to ask for some help.

Me: “Excuse me, would you happen to know how to go to [Small town]
Staff member 1: “I am afraid I don’t.”

At that moment I had been travelling for 5 hours, the battery of my phone was dead, and I had no clue as to where to go. I was completely lost and panicked.

Staff member 1: “You know what? I think someone here comes from this town. Let me check.”

She then proceed to call one of her colleague who promptly told her that the one working at the currency exchange does come from [Small town]. She walked with me to find him. As soon as I asked how to go there, I saw the staff member take a paper and a pen.

Staff Member 2: “It’s a bit complicated so I will write it down for you.”

I look at him write to me in great details which bus to take, where to stop and so on. After thanking him a lot (mainly because the welsh accent was too hard for me to understand back then), I go on the bus he told me to, stops at the train station, which is no more than a platform in the middle of nowhere, and sit down. I didn’t see anyone at all for 10 min, until a woman who appeared to be in her 70’s arrived. I was completely exhausted and even more panicked due to the fact the train stop had no name, nor a machine to buy a train ticket. to see me panicked, wondering if I am even in the right place or not.

Old woman: Darling, are you alright? Where are you going?”
Me: “To [Small town] But I have no clue if I am at the right station. I can’t even buy a train ticket, there is no machine…”

She looks at my paper and confirm that I am at the right place, then explains to me that I can simply wait for the train controller and buy my ticket from him (something that is not possible in France, you must have your ticket before boarding otherwise you will get fined). She even went as far as stopping two teenagers who walked past us, literally grabbing them by the collar of their shirts.

Old woman: “Hey, you two! Help the young lady with her luggage! Don’t you see she got two suitcases?”
Me: “Oh no that’s alright, I can do it”
Teenagers: “It’s alright, we are happy to help!”

Then finally helped me carry my suitcases as soon as my train arrived, without ever losing their smiles.

This made my day, even my whole week. I have now been living for 8 years in UK, but I will never forget the kindness of those staff members in Cardiff, nor that old woman or those two teenagers who helped a lost and panicked foreigner. Welsh people are truly amazing!

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