Unfiltered Story #18397

(I’m on the shop floor to help customers find their belongings when a regular comes in, shaking from head to toe)

Me: [Regular] how are you?

Regular: (Teeth chattering) OK, but so cold, spent an our defrosting the van.

Me: You know what? Bear with me. *leaning over the counter* [Supervisor]!

Supervisor: What is it?

Me: I know it’s bending the rules, but I’ve got a regular here who’s completely frozen, he’s here every week without fail and the company he works for has multiple employees on our system. Can I make him a hot drink?

Supervisor: Just this once then.

Me: Thanks! (to regular) Would that be a tea or coffee?

Regular: A tea would be amazing!

(Unfortunately there was no milk at the time, but he was happy to have a weak black tea over being frozen!)