Unfiltered Story #183950

, , | Unfiltered | January 23, 2020

I worked in the plumbing department of a large home improvement store. I happened to be collecting returned items from the returns desk when a customer arrived. I stepped in to help the clerk.
The customer passed over a damaged frost-free hydrant. These are like very long taps that fit in the outside wall of a house. Their design helps prevent them from freezing in cold weather and breaking. This one was twisted in a corkscrew.
“I want a new tap”
“I see what happened. It was overtightened”
“Yeah, I didn’t know what I was doing so I reefed on it”
“Did anyone in plumbing help you?”
“No. I just bought it and tried it. I want another one”
“I’m afraid if you broke it, I can’t give you a new one. You’ll just have to buy another.”
“But I didn’t know what I was doing so I reefed on it.”
“If you want I can sell you a new one, and explain to you how it’s done, but I won’t give it to you.”
“I didn’t know what I was doing, so I reefed on it. It didn’t have directions”
“They don’t come with directions. Plumbing products are meant to be installed by qualified people who know what they’re doing. If you want to buy another one, I can tell you how to do it properly.” I began explaining how to install it.
“I didn’t know what I was doing. I want another one. Let me talk to your manager”
“Do you need my manager to tell you the same thing? You’ll have to buy another tap. If you get another, I’ll explain to you how to do it right.”
“I want a new one”
“You broke it. You own it. ”
“This is terrible service. I’m never shopping here again” and he stormed out.