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Unfiltered Story #183932

, , | Unfiltered | January 21, 2020

I work in technical support for a cable company. The customer called in because he wasn’t getting a picture on his tv. I had gone over some basic questions already and I was at the point of checking to make sure he was on the right input or channel. To help determine what the tv needs to be on I ask what kind of tv it is as this will narrow it down. If its sd this would indicate it would need to be on channel 3 or 4 but if its hd then it would be on an input like component or hdmi.

Me: Is this hooked up to a high definition tv?
Customer: No, its just a regular magnavox hd tv.
Me: …so this is a high definition tv?
Customer: Yes.

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