Unfiltered Story #182919

, | Unfiltered | January 19, 2020

(I work for a supermarket fifteen minutes away from my house. It is the only supermarket around that does not sell bulk items. For the last couple of weeks, a customer would come in and demand to be rung up at the customer service desk. We do not ring up ten or more items at the desk because it could hold up the line. Also, after being rung up and getting the total, the customer would go to the ATM to get cash out instead of just sliding their card at the register. This holds up the line for ten minutes because there is only one person working behind the desk as well as one register open at the desk. There are only a few of us trained to be in the desk. Luckily, today, I was there bagging.)
Co-worker: [My name] can you come over here for a second.
(I excuse myself from bagging and walk over)
Co-worker: Can you ring this customer up for me?
Me: Sure. Can you come over to register 3 and I can ring you up there?
Customer: I can’t be rung up at any registers!
Me: Why not?
Customer: I am disabled!!!
Me: Please go to register 3 and I will do all the work.
Customer: I can’t! I am disabled.
(I try two times to get the customer to register three. I never ask what their disability is as it is none of my business. A minute later, my co-worker decides to ring them up at the desk. Luckily, there was me who was trained for the desk. As the line built up I went onto the other register. After ringing up the items, my co-worker helps the customer to the ATM. A couple of minutes later, my co-worker comes back alone)
Co-worker: They are still getting cash.
(My co-workers register still has the customers order. We use the other register but after ten minutes our boss comes over and suspends the order.)
Boss: I need to tell them not to do this anymore and hold up other customers. The customer need sto go to an actual register like everyone else.
(Five minutes later the customer comes back and pays. After she leaves, we all shrug.)
(We have many customers who come in with different disablities. We help them all the time but they NEVER ask to be rung up at the service desk because of their disability. I could have done the same thing at register 3 as my co-worker did at the desk.)