Unfiltered Story #182911

, | Unfiltered | January 18, 2020

A customer comes up to the counter with a selection of knick knacks that are all 50% off. As I’m scanning them all up she begins nit-picking every item she’s chosen, finding flaws that aren’t there and then asking for me to further discount them for her. I refuse, claiming that as a casual staff member I don’t have the ability to give further discounts without permission from my manager who isn’t in store, but only because not only do I know that she’s regularly in the store doing this exact thing, but there’s nothing actually wrong with anything she’s buying and it’s already half price. Finally, right as the last of it’s been scanned, the following conversation occurs.
Customer: Do you get staff discount?
Me: Yes, ma’am. They’re good to the staff here.
Customer: Can I get staff discount then?
Me: No.
Customer: Are you serious?
Me: Ma’am, it’s for staff only.
Customer: You can’t give it to me?
Me: No, ma’am, like I said, it’s for staff.
Customer: I could work here.
By now I’ve had enough, and it’s clear this woman just wants to get her way or start something, so I drop the act and shut her down fast as I can.
Me: Ma’am, I’ve been working at this store for a year now, so I know for a fact that you don’t work here. Don’t insult me by implying I’m some sort of idiot that doesn’t even know my own co-workers. If you’d like to buy these items I’d be happy to help you, but the discounted prices in this store are as marked and I will not further reduce them for you because you’re too stingy to pay clearance prices.
Customer: I beg your pardon? How dare you! I’ll have you fired!
Me: Because I refused to give you a discount that you have no claim to and therefore no right to ask for?
The customer throws up her hands and storms off. My coworker burst out laughing.