Unfiltered Story #182297

, , , | Unfiltered | January 16, 2020

I’m still pretty new to customer service and I’m not used to dealing with hostile customers just quite yet.

Me: Thank you for calling **** how can I help you?
Customer: Do you have a clothes presser? I have a model number here for you to check.
Me: Sir, we need a 13 digit long UPC number for me to check if we have any of that item in stock.
The customer proceeds to give me a model number which doesn’t help me at all since there’s no way for us to use it. I put him on hold in the anyways and just ask over the headset if we carry them and I am told by a manager that we only carry them online and I tell the customer this.
Customer: So can you just order me one online, I have my credit card here that I can give you.
Me: I’m sorry sir but we can’t take any sort of order over the phone for your own safety. There is nothing stopping me from just using your credit card information to go on a personal spending spree especially since this just happened to Starbucks.
Customer: Are you serious? I’ve been a loyal customer for years now and you won’t even place a d*mn online order over the phone?
Me: I’m sorry but we don’t even have access to the online inventory to order items in for a customer since they are technically a separate company from us. Can you just go online and check for yourself? (Something that should take literally five minutes)
At this point the customer gets even more angry and I put him on hold to find the number for our online customer service when a manager finds out and offers to take the call. About an hour later I find out that he was also swearing at her and she ended up hanging up on him for his rude behavior. When I got home I looked online and we don’t even carry them online anymore. All that over a stupid clothes presser.