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Unfiltered Story #182283

, , | Unfiltered | January 15, 2020

Working guest services and a gentleman comes in first to ask where our washroom is. I direct him and he states it is locked.
me: “It is only locked when someone is using it”
(He tries again)
Guy: “yeah its still locked”
(you can clearly see that washroom from the lobby and no one has come out during this time)
Guy: “Do any of your rooms have kitchenettes and do you have a restaurant?”
me: “well we dont have a restaurant, but we do have hot breakfast and we give you 10% off (nearby restaurant). Also we don’t have kitchenettes but we do have fridges and microwaves in each room”
Guy: “ok well do you have deals if i stay 30 days?”
me: “You would want to talk to our general manager, I can get hold of him if you like. however you might have a company discount, what company do you work for?” Guy: ” (oil company) at least to START for discounts”
me: “ok your company gets a good discount, but we cannot add another discount to an already discounted rate”
Guy: “even though I’m here for 30 days?”
me: “no, but your company gets a great rate”
Guy: “ookay, cuuuuz im gunna be here for 30 days, but thats ok. What do you know about hotels nearby?”
Me: “I know (hotel 1) has a restaurant, but i dont know about their suites, or kitchenettes. I can look up their number and let you use our guest phone to call them.”
Guy: “ok and whats (hotel 1) rate?”
Me: “Im not sure, i dont have information on their rates. But once again you get a great rate through your company here. And we have…….”
Guys: “What about (hotel 2) I saw them on my way in, do they have a restaurant and kitchenettes?”
Me: “I know none of the hotels around us except (hotel 1) have a restaurant. and I dont know about their rooms”
Guy: “Well I just got hired for (oil company) and im going to be here for at least 30 days, I dont want to be eating out all the time. what about (names 2 more nearby hotels)?”
Me: “I’m not sure what other hotels have”
Guy: “ok well…. (stares blankly) what about (hotel 2)?”
me : (Giving up) “Im not sure”
Guy: “ok well I’ll look around” (Tries the bathroom again, no one has come out this entire conversation)

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