Unfiltered Story #182247

*A customer places an order on our website on a federal holiday. We receive the order the very next morning, when we open, and sadly we are out-of-stock. An e-mail is immediately sent to the customer informing them of the issue and offering an exchange to another product.*

Our E-mail: …free upgrade to [superior product]. If you would like to accept this product, please contact us at [contact information].

Their Response: That’s fine, but since it’s delayed I’ll need to change some things.

*I looked at the dates and times of the order. They placed it at Noon on a federal holiday and we contacted them the morning of the very next business day… less than 24 hours later. Given our orders take a day or two to ship out, not to mention several more days to arrive at their location, I’m not sure how fast they were expecting this.*