Unfiltered Story #182243

I work in store for Australia’s number 2 telco. Some companies rent our network to sell to customers, and it’s common for these customers to ask us for help (even though we really can’t in any way) since these companies are small, cheap, and tend not to have physical stores.

Customer: The reception is pretty spotty on my phone, could you have a look?

Me: Sure!

Upon taking the customer’s phone I immediately notice that he’s not with us, not even a reseller, but actually with our biggest competitor.

Me: I’m sorry man, I’d like to be able to help but I can’t at all, only (competitor) can access the stuff that’ll fix the problem.

Customer: Yeah, but I was walking past and thought it’d be a quick one. I only did cos (competitor) don’t have any stores around here!

Competitor has stores all over the country. Including three doors down from where the customer was standing at the time.