Unfiltered Story #181211

I do the exchanges at a local retail store.

A woman came inside with a pair of boots she’d purchased weeks ago. She’d ‘accidentally’ purchased a pair that was too small and asked if I did returns.

I was in the process of explaining that I could exchange the boots, but I needed the pair she brought in with her as well as the receipt.
The woman turned her back to me mid-explanation and ran to the boot isle. (With the old boots and receipt)

Minutes later the door alarms go off and I glance up to see that the woman has two large boot boxes in her hands.
She’s been pulled aside by security.

Woman- “THAT GIRL OVER THERE SAID THAT I COULD HAVE THIS PAIR OF BOOTS BECAUSE THE OTHER ONES ARE TOO SMALL!”
Me – “Ma’am you’ll have to wait in line with your shoes to make a return. Just stand in line here. Wait here maam”

After five minutes of standing in line she tells the three customers ahead of her, “this is the returns register and she told me to come to the front.”

She was so mad and insisted that I had cheated her. I apologized and explained that she could have either the larger size or the pair she purchased originally, but not both for the price of one