Unfiltered Story #181203
I work in a library where we offer Rapid Reads, new, popular books that have a short loan period. They are identified by a sticker on the front. We also keep them separate from the rest of the collection so customers don’t get confused.
A customer come to the counter asking about the books loan period. Three are normal whilst one is a Rapid Read.
Lady: (referring to the Rapid Read), does this book have a normal loan period?
Me: No, that is a Rapid Read, it has a ten day loan period mam’am
Lady: But it was in the collection?
Me now understanding that it was in the wrong section: Well sorry ma’am but it must have been shelved incorrectly….
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.