Unfiltered Story #181175

We sell subscription based software, and while the customer is subscribed we provide technical support. Manning the desk one day when we get an email from a long time customer

Customer (via email): hey there. The [software] system is running really slow today. Can you do something?

Me (via email): of course, if you can go to the code below I will connect and see what we can do [url provided]

I connect to the machine, call the user and go through various areas of the system…

Me: OK. This seems to be running at a normal speed for me. Does [software] usually run faster than this?

Customer: Not really…