Unfiltered Story #181147

, , | Unfiltered | December 27, 2019

(I’m at work, in the back packing the orders while one of my coworkers is at the counter. We’re a small Chinese takeaway, owned and run by my mum and dad, and one of the regulars called and came in again to order another dish because it was misheard in their original order. This also isn’t verbatim because I wasn’t there for the whole thing.)

Customer: “Hi, I just called in another dish for [Customer’s name]? I didn’t get it before; it’s just a good thing that we live close, huh?” *chuckles*

Coworker: “Oh yes, here you go. That’s just [price].”

Customer: “Wait, what? But you said I didn’t have to pay for it!” (changes tune *very* quickly)
“And I had to drive all the way back out here to pick this up! I didn’t even bring my wallet!”

Coworker: “Well, I’m sorry, but that’s not what I said. What I told you on the phone is that you didn’t pay for this dish in your original order, you just paid for what you got.”

Customer: “No, you said that I wouldn’t have to pay for this!” (gripping the plastic bag on the counter)
“This is an outrage!”

(At this point I’ve gone to call my mum out to the front to help)

Coworker: “I’m sorry, but I can’t just let you leave without paying for this.”

Customer: “So you’re blaming me now for your own problems? I had to come all the way back out here for this, and you told me I didn’t have to pay for it but now I do? I wont have it!”

(My mum intervenes at this point)

Mum: “Oh no, [coworker’s name], it’s alright, this lady’s a regular. We’ll let her take this one for free.”

Customer: “Finally, I can go with my food. I won’t be coming back after this!!” *storms off*

Coworker: “Argh, I just hate those kind of people! They’re so rude!”

Mum: (to my coworker, who’d teared up a bit and was dabbing at her eyes) “Don’t worry about her, you’ll get people like that sometimes. Just ignore her, there are multiple people with that name – (btw, none of us are sure if it’s just a common name amongst a group of people around here, or they’re actually a huge family or something) – and they’re regulars. They’ll come back, whatever she says.”

Me: “Yeah, I really don’t get what’s up with her anyway. I mean, she didn’t bring her wallet? I call bullshit, it’s probably in her car or something, ’cause I don’t think she’d be driving without her licence (which would presumably be in her wallet). And did you see how quickly she changed tunes? She went from ‘oh, it’s great that I live so close’ to ‘wHat DO yOU MeAN – I dRiVED sO FAR jUST For ThIS????’ I call bull~shit~.”

(And yeah, we still don’t know about whether or not it’s a whole family or something, but we still get orders from people with the same name, although I haven’t seen that particular lady again. Another lady with the same name is very sweet, and she’s a regular, so i dunno.)