Unfiltered Story #180390

A few years ago I worked at the gift shop of an Aquarium. It is a very busy day and I am the only cashier due to staffing shortages and lunch breaks.
There are two tills and the counter but it is very obvious that there is one queue that has been winding round the store.

I serve customers solidly for about 20 minutes always making sure to keep to the happy script. A man comes to stand the opposite side of the counter to the patient queue. a few minutes pass.

Man: Oi! When are you going to serve me I’ve been waiting half an hour.
Me: I’m sorry I didn’t realise you were waiting but if you will join the queue I will be with you as soon as I can.
Man: I’m not joining that f**** queue. I’ve been waiting ages.
Me: I’m sorry but there are people that have been waiting longer than you have in the queue so I cannot serve you first.
Man: Are you blind. I’ve been here for over half an hour. What did you think I was doing standing here for my own health(a lot of people do wait for families to finish their purchases)
Me: Once again I’m really sorry I didn’t see you and tell you where the queue was but you will need to wait like everybody else.
Man:(screaming at me) are you blind? You’re blind that’s why you didn’t see me. Just let me buy this cr*p and then you can deal with everybody else. ( I am close to tears by this point)
Other customer: Mate just shut up and get in line. I’ve been waiting 15 minute 5 minutes of that was waiting for you to end your tantrum. How can she be blind? She’s wearing glasses.
Man: but but I was waiting.
other customer: yeah well get some common sense and join the line.

I thanked the other customer profusely and gave them a 10% discount!

I got to take an extra long lunch break that day.