Unfiltered Story #177682

, , , | Unfiltered | November 14, 2019

This happened recently during a super busy night. We have chicken burgers on our menu, and since day 1 they’ve been made with chicken ground in-house. The front of house manager comes to the me (chef) with a returned chicken burger:

Manager: “Hey… just to check, this is the regular chicken burger, right? Not our veggie chicken?”
Me: (taking one look at it) “Yup… that’s regular chicken, do I need to make a new veggie one?”
Manager: “No no… this customer just keeps saying it’s not chicken, I thought I was going crazy for a second”

He leaves and comes back 5 minutes later:
Manager: “So… that customer wants to talk to you, he’s not angry or anything, please come?”
Luckily he came in a small lull in service, so I went to speak to this customer.

Me: (hiding my annoyance) “Is everything alright?”
Customer: (waving the burger in my face) “This isn’t chicken”
Me: “Uh… yes… it is…”
Customer: “No it isn’t, chicken has fibres and everything, this isn’t chicken! What is this?!”
Me: “I assure you, sir, it’s chicken. We just pass it through a grinder and form it into patties…”
Customer: “No it isn’t! This isn’t chicken! I ordered the chicken burger because I had it last time and it was pieces of chicken together! This isn’t chicken, I don’t know what this is!”
Me: “Like I said sir… this is chicken, I don’t know where you had that before, but it certainly wasn’t here, as this is how we’ve done our chicken burgers since day one…”
Customer: “Stop lying! I’ve had it before here! WHERE’S THE CHICKEN?? WHAT IS THIS?!”
At this moment I couldn’t help but laugh and just walked away.

The manager was annoyed with me at first, but apparently the guy didn’t leave any complaints.

Ever since then the kitchen staff will periodically pick random food items up (usually vegetables) and scream: “WHERE’S THE CHICKEN?! WHAT IS THIS?!!”