Unfiltered Story #177168

, , | Unfiltered | November 13, 2019

(The shop I work at has a very concise, yet specific, contract that every costumer has to sign. It’s only a paragraph or so, but we still get costumers who try to argue policy.)

Me: *answering phone* Thank you for calling [bridal shop], this is [me], how may I assist you?

Bride: Yeah, I ordered a dress there a few days ago, and I’m having second thoughts. Is there any way I can put a hold on the dress or get my deposit back.

Me: Our policy is not to issue any returns or exchanges, but if the dress hasn’t gone into production yet, there may be something I can ask a manager to do. Let me check.

(I check the bride’s profile and see that she ordered the dress almost 3 days ago and has a production number.)

Me: Ok, so I see here that your dress has already gone into production, so unfortunately your order can’t be cancelled.

Bride: But I don’t know if I want the dress anymore!

Me: Let me grab my manager –

Bride: Never mind. I’ll deal with this myself. *hangs up*

(Several hours later, the phone rings again)

Me: Thank you for calling [bridal salon], this is [me]. How may I assist you?

Mother: Yes, my name is [bride’s mother], my daughter called here not too long ago about her dress. She only ordered it on Sunday, but the girl she spoke to said the dress couldn’t be refunded or cancelled because it was already processed. I’m sure that’s wrong – there’s no way it could be started that quickly.

Me: Yes, ma’am. I pulled up your daughter’s account, and her order has already been processed. I have a production number for her gown, which means the dress will be completed.

Mother: How much could have been done to it? I mean she only ordered it 2 days ago!

Me: Our dresses go into production after 24 hours. We’re the manufacturer and production team, which is how we keep our prices down and get the dresses to you a bit quicker.

Mother: So you just have fabric ROTTING and DISCOLORING in a factory somewhere?

Me: I assure you we produce a quality product ma’am.

Mother: My daughter is having second thoughts about her dress, and I want that dress held and my money returned.

Me: That’s not possible, ma’am. The contract you signed stated that we do not issue returns or exchanges for any reason. The dress is already in production; it will arrive in the store. What we can do is credit you the deposit you put down towards another dress. But we cannot return your money.

Mother: THIS IS AWFUL CUSTOMER SERVICE! GIVE ME MY MONEY BACK!

Me: *fed up* The store’s email is [email]. Please send in writing your request to cancel the dress. Have a nice day *hangs up*