Unfiltered Story #174550

, , | Unfiltered | October 31, 2019

A woman pre paid for a reservation via an online website, so we just collect a credit card in-case of incidentals charged to the room and then charge the website for the stay.

Customer: I noticed on my bill that you charge it to a Mastercard. I used my American Express.

Me: Yes we charge the website you paid for the reservation on via a Mastercard. The American Express was just on file for any incidentals.

Customer: No! I want the stay charged to my AMEX! I do not even have a Mastercard!

The customer then got heated and after a few minutes of arguing demanded I charge the stay to her AMEX. So the customer paid double for the stay. Once directly to the hotel, and once via the travel site.