Unfiltered Story #173091
Me: Arigato! Thank you for calling (restaurant). How may I assist you?
Caller: ——
Me: Hello, you’ve reached (restaurant). How can I help you?
Caller: ——
Me: I’m sorry, but I can’t hear you. I’m hanging up now. Please call back.
Less than a minute later…..
Me: Arigato! Thank you for calling (restaurant). What can I do for you today?
Caller: YEAH YOU JUST HUNG UP ON ME! LET ME SPEAK WITH THE OWNER!
Me: May I ask who’s calling and what it’s regarding?
Caller: THIS IS IGOR! AND I WANT TO TALK ABOUT YOU HANGING UP ON ME!!!
Me: I’m so sorry about that. I can assure you that if I ended your call it was not intentional.
Caller: I DON’T CARE! YOU HUNG UP ON ME AND I WANT TO SPEAK TO THE OWNER NOW!
Me: I’m sorry, but the owner is available. May I direct your call to the ma—
Caller: GET ME JUSTIN THEN, THE GM! YOU HUNG UP ON MEEEE!
Me: I’m sorry, but he also currently unavailable. Would you like—
Caller: I’LL HOLD THEN!
Me: It will be quite some time. Would you like to call back in fifteen minutes?
Caller: FINE!
My shift is almost over and he still hasn’t called back. Fingers crossed!
Question of the Week
Have you ever served a bad customer who got what they deserved?