Unfiltered Story #173054

, , | Unfiltered | October 23, 2019

[where I work, we have a store credit card. It’s owned by a bank that is entirely separate from the store company.]
Me: Hi, how can I help you?
Customer: [slams credit card on the counter] I want to be able to pay my bill and you need to slide your card to pay it but, I can’t do that because this card is deactivated because someone stole it!
Me: Unfortunately, there’s nothing I can do.. you’d have to contact the number on the back of the card and they can sort it out for you.
Customer: No. You need to fix this now! My payment is due and I need to pay it today!
Me: I’m sorry, there’s nothing I can do at the store level.
Customer: Get your manager. He would know what to do!
Manager: Hi, what’s wrong?
Customer: I need to make a payment on my credit card but I can’t because this one is deactivated!
Manager: Then, you need to call the number on the back of your card. There’s nothing we can do here since we don’t make or sell the credit cards. [name] Bank does and they’re the only ones who can assist you.
Customer: So you mean my payment is going to be late because you’re refusing to do anything?
Manager: You can go online to pay or call the number to pay.
Customer: But I heard that there’s a fee if you do!
Manager: [shrugs] I’m sorry. There’s nothing we can do
Customer: I’ll let them know it’s all your fault!
[he storms off]
Me: I’m sure if he asked them, they could waive the fees for him.
Manager: Even then, why did he think that we could do anything?
Me: A lot of people assume that we make the cards. I’ve had several customers come up demanding a new card or asking me to deactivate accounts.