Unfiltered Story #172086

, , | Unfiltered | October 19, 2019

I take calls for a veterinary emergency clinic and, since seriously ill animals are a stressful event, we understand that people will be on edge when they call us. Still, some people act as if it is OUR fault that their animal is injured or sick. The situation is made even worse if they have no funds to pay for their animals care.

Me: _________ Clinic, this is _______, how may I help you?

Pet Owner: My puppy is dying and needs to be seen.

Me: Can you tell me what symptoms it is displaying?

Pet Owner: He’s lethargic, he’s vomiting blood, and having diarrhea!

Me: I would recommend that he need to be seen as soon as you are able. Do you know where we are located?

Pet Owner: I DON’T HAVE ANY MONEY! MY DOG IS DYING! WHAT DO I DO?!

Me: We don’t do any billing through our hospital. I can recommend [Medical Credit card company] that you can apply for over the phone or online, or we can take a credit card over the phone from a friend or family member.

Pet Owner: YOU SHOULD TREAT THE DOG FOR FREE!! ALL YOU CARE ABOUT IS THE MONEY!!!

Me: Ma’am, we have to have our services paid for so we can continue to treat emergency cases like yours. We do not have outside sources of income over government assistance, so our funding comes from the customers that we treat.

Pet Owner: IF MY DOG DIES, I’M GOING TO THROW IT IN TO YOUR LOBBY SO THAT YOUR CUSTOMERS KNOW YOU KILLED MY DOG!!

Me: Ma’am we have cameras at our front door, a door we control who comes in, and police available with one button push. I highly recommend you refrain from doing that.

Pet Owner: F*** YOU!!!!!!!

She never showed up, but did call to let us know that her puppy did die and that it was all our fault. The kicker is that the puppy most likely died from a disease that it could have been vaccinated against or worms that would have been easily treated if she had taken proper care of her puppy.