Unfiltered Story #172080

, | Unfiltered | October 19, 2019

( Prior to this story I got into an accident that caused me to break my left leg and severely bruise my right leg. I’m able to commute to work regardless and since I work behind a desk as an IT support desk it usually goes fine. Until a guest comes in that demands to be helped on the spot. He stands at the counter as he stares at me before he begins to talk.)

Customer: You! With the glasses, help me. Come on.

Me: Of course sir, what can I do for you today?

Customer: I have a tablet that won’t connect with my work email anymore. I need to be able to access it.

Me: I’ll take a look at it. Could you hand me the tablet please? *holds out hand*
(at this point the customer looks me over suspiciously and I’m starting to get the feeling he doesn’t trust me. Note: he can’t see I’m in a wheelchair because I’m behind the desk.)

Customer: No, I’d rather you come up here so you can show me.

Me: Oh sir I’m sorry I can’t. See I-
(Before I can explain that I cannot get to the desk due to my wheel chair he interrupts and suddenly becomes irate)

Customer: Why the f*ck not?! I knew it, you were planning to look through my private information weren’t you?!

Me: *shocked and confused*…n-no sir, I am simply unable to come to the desk due to m-

Customer: Screw you! I’ve been waiting here for 20 minutes and had to walk all the way here from (location) which is another 20 minute walk. If I can do that, you can get off your lazy ass and get to the desk!

Me: Sir, I am trying to explain that I cannot stand up due to my current condition. (At this point I roll my wheelchair backwards and show in clear view that my leg is in a cast and the other is wrapped up)

Customer: *visibly turns a little pale* Oh….Oh I’m so sorry. I just….I mean….

Me: Sir, if I may, you probably had a long day. Lets just take a look at the tablet and get it fixed ok?

Customer: Yeah….yeah….Thanks.

(I fixed the problem and he got his email back. He came back the next day with a box that contained all kinds of goodies and he apologized for his behavior. First time I had a customer that actually felt bad about yelling to me.)