Unfiltered Story #169597

, , | Unfiltered | October 14, 2019

I work for a well known electronics store. I work in mobile phones. I sold an iPhone 6S (the newest iPhone) to a customer. A few days later, he came in with a tablet, showing our ad for the weekly sales. If something goes on sale within 10 days of purchase, we will refund the difference.

Customer: I read this ad this morning, and it shows the iPhone and Apple TV now have $70 off. I want to get $70 refunded from my purchase.

Me: Can I see that ad?

The customer hands me the tablet. My supervisor walks up, overhearing our conversation.

Customer: I bought this phone 2 days ago. I want my $70! That’s your policy.

My Supervisor: Sir, to get the $70, we’d have to return the phone and re-sell it to you. Since this phone is attached to your (cell phone company) contract, it will take some doing.

Customer: I shop here all the time. I need a new refrigerator. I want my $70!

I look closer at the ad, and see that the $70 is for the iPhone 6, last year’s model. The customer bought the iPhone 6S. It’s a different phone.

The customer is going on about this, and getting more agitated and demanding. He threatens to take his business elsewhere.

Me: So what you are saying is that you want us to give you a $70 refund that pertains only to the iPhone 6, which you did not purchase?

Customer. *silence*

My supervisor offers to him $70 off when he plans on buying a refrigerator. He agrees. It makes me mad that he bullied his way into that discount when he read the ad wrong!