Unfiltered Story #169563

, , | Unfiltered | October 11, 2019

This story relates why I will NEVER work in the fast food industry again.

I was working the register for lunch rush, and we were slammed. The dining room was full, and I’d previously noticed that one large, loud, family with kids were making a MESS of one corner booth table (on the table, bench, and on the carpeted floor).
While dealing with long line of customers, one woman from the group came up to the front of the line, butted in, and said, “We’ve left quite a mess back there.”
Not one hint of apology at all.
I nodded and said, “I know, I saw it.” Then got on with filling order of the customer she’d butted in front of.
Next thing I know, she’s back. “What did you call me?” she shouted.
“What?”
“My sister said she saw you call me a f****** b***!”
“No, I didn’t.”
Sister approached, “Oh, so now you’re calling me a liar?!”
At this point, I’m flustered, not sure what to do. Manager comes out, asks what’s wrong, she shouts at him what I supposedly said.
I get sent back to the office where I sat, in tears.
My manager, who’s a pretty level-headed guy, comes back and asks (I guess he had to), “Did you call her that?”
“No!”
I had a customer right there two feet in front of me, for crying out loud!

After some time, he comes back to get me. “They’re gone. They were threatening to call the police and waiting outside for you, but I made them leave.”
I thank him and return to work, my face all blotchy from crying and upset. I’d only been working in fast food for a few years, but I’ve never had a customer that psychotic before screaming at me.
When I got back to the front, the customer that I’d been serving when the women verbally attacked me came up to me. “What was that all about?”
“That woman said I called her a bad name.”
He shrugged and said, “I didn’t hear you say anything.”