Unfiltered Story #169000

, | Unfiltered | October 8, 2019

I work in a contact center (customer service for DDA accounts) for a US bank. I had a call wherein the client is calling to know when his deposit would post to his account…

Me: Thank you for calling **** This is *****. How can I help you today?
Client: Yes, I made a check deposit and it’s still not on my account.
Me: I see, let me take a look into the account for you.

After authenticating the client…

Me: Where did you make the deposit? in the branch or ATM?
Client: In the branch *sounding upset*
Me: Was it just today?
Client: NO! It was 30 minutes ago! Why is it taking so long for you to give me my money even if the check is being drawn from your bank?!

So 30 minutes ago is not part of today then~