Unfiltered Story #168942

, | Unfiltered | October 2, 2019

I work on the Tier 2 Support Desk for a large medical company. This is a ticket that I have received (more than once) from our Tier 1 Support Desk

**** called and reported there is no network connection in his PC.
He doesn’t have Internet access. (the site doesn’t have internet acccess, never has)

Troubleshooting steps taken:
Ping PC … no reply(time out)
Asked him to unplug/in network cable ….the same
Asked him to restart PC …. The same