Unfiltered Story #168940

, , , | Unfiltered | October 2, 2019

(I’m two months into my first retail job at a nation-wide chain. I’m a cashier. When I have to card someone for alcohol or cold medicine, the entire register locks up: I can’t move forward with the transaction until I’ve either entered their birth date, scanned their ID card, or taken the item back. Today, and older woman approaches my register. One of her last items is a bottle of wine, so I scan it and say, )

Me: Okay, so I’m going to need to see your ID.

Her: Excuse me?

Me: I have to see your ID. For the wine? (I think she didn’t hear me.)

Her: Is this a joke?

Me: Uh, no, ma’am.

Her: Do you want to know how old I am?

Me: Well–

Her: I’m SIXTY-SIX YEARS OLD.

She actually leans across the register towards me, she’s so mad. I lean away.

Her: I could be somebody’s grandmother!

Me: Ma’am, I have to put your birthdate into the machine. Look, the register won’t let me do anything else until I do.

Her: This is rediculous!

Me: I’m sorry.

Her: No, this is a real joke!

(She shoves her ID towards me; thinking it would be faster, I scan it into the machine rather than typing it.)

Her: NO! No, no, no, I did NOT WANT MY DATA COLLECTED!

Me: I’m sorry, I–thought it would be faster–

Her: Take it out!

Me: I can’t unscan your ID…

Her: Just take it out! I don’t want my data collected!

(I void the wine entirely, and instantly know that was a mistake.)

Me: Okay, so you just won’t get the wine then, your total is–

Her: I want the wine! I just don’t want to have to show my ID when I could be somebody’s grandmother!

Me: … okay, then I’m going to need to see your ID again.

Her: I’m NEVER shopping at [store name] again!

Me: Okay, have a nice day.